Returns and refunds eligibility

We accept returns and refunds for products that meet the following criteria:

• The product is damaged or defective
• The product is not similar to the one described on our website.
• The product has its original packaging and condition.
• The return request is initiated within 15 days of the purchase date.

Non-returnable items

We will not accept any returns or refunds for the following items:

• Custom-made products.
• Products with tampered packaging.
• Products that have been used or opened.
• Digital products, including software, licenses, and subscriptions.
• Gift cards.

Refund process

If your return or replacement is approved, we will refund your original payment method within 7 business days of receiving the returned product. Please note that the refund may take additional time to appear in your account, depending on your bank or credit card issuer.

Return shipping

The customer will be completely responsible for the shipping costs of returning the product to us. We suggest a trackable shipping service to ensure the product's safe delivery. In case the product is being returned due to an issue on our part, we will cover the shipping costs.

Product replacements

In some scenarios, customers receive a damaged or defective product, and we will replace it free of charge. To initiate a replacement request, don't hesitate to reach us at our customer service team within 15 days of the purchase date.

Cancellation policy

Orders can be canceled free of charge within 24 hours of the purchase date. After 24 hours, cancellations will be subject to a certain cancellation fee of 10% of the total order value.

We hope this detailed return policy provides you with a clear understanding of our terms and conditions. If you have any queries, do not hesitate to contact our customer service at [email protected] for assistance.